Care Model Design with Dr. Kalie Dove-Maguire
Key Points
● You need to consider the entire end-to-end journey of your customers/patients to best understand how to reach and interact with them.
● Craft your environment (whether physical or digital) with intentional design to positively impact customer/patient experience.
● Follow-up and education regarding your product/service should meet customers/patients where they are. This may require new models of engagement or education utilizing technology advancements.
● Matching the correct reimbursement model to your desired workflow is essential to a successful care model.
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Customer Needfinding with Dr. Joshua Tamayo-Sarver
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